Order Protected — Shop With Confidence

Order Protected — Shop With Confidence
At FUMOT Vape Shop, we understand how important every order is to our customers. That’s why we provide an extra layer of protection for eligible vape orders, giving you greater confidence when shopping with us.
If your parcel is lost, stolen, seized, or not delivered for reasons not caused by the customer, we will help you resolve the issue quickly and fairly.
Our Protection Promise
When you purchase vape products from our store, your order may be covered by our Order Protected Guarantee.
If your package cannot be delivered due to shipping issues, customs seizure, loss in transit, theft, or other delivery problems not caused by you, we may provide:
Same-day reshipment
We will arrange a replacement shipment as quickly as possible after your case is confirmed.
Full refund
If reshipment is not possible or suitable, we may offer a full refund according to the situation.
Dedicated support
Our support team will assist you throughout the process and keep you updated.
What Is Covered?
Our protection may apply in the following situations:
Your parcel is lost during shipping.
Your parcel is stolen after shipment.
Your parcel is seized during delivery or customs handling.
Your parcel is not delivered for reasons outside your control.
Tracking information shows abnormal delivery failure or no successful delivery.
What Is Not Covered?
This protection does not apply if the delivery problem is caused by the customer, including but not limited to:
Incorrect or incomplete shipping address provided by the customer.
Failure to collect the parcel on time.
Customer refusal to accept the package.
Change of address after shipment.
Local restrictions, import rules, or legal requirements that the customer failed to check before ordering.
Any false claim or misuse of the protection policy.
How to Request Support
If you believe your order qualifies for protection, please contact us as soon as possible with your order number and tracking information.
Our team will review your case and provide a solution based on the shipping status and available evidence.
WhatsApp: +86 19842723257
Email: support@fumotvapeshop.de